Every trade, one accountable contractor.

Maintenance, refurbishment, preservation and all trades, delivered by directly employed, vetted teams across the whole of Scotland.

Accredited & Approved

Independently certified across gas, electrical, property care and site safety.

Gas Safe Register
NICEIC Approved Contractor
Property Care Association member
SMAS Worksafe accredited
Insurance Repairs

Claims-approved repairs, from first notification to completion.

Approved by most major UK insurers, we carry out the full repair for insurance and reinstatement claims: one accountable contractor, evidenced scopes, and reporting your adjusters can rely on.

Capability
  • Insurance-approved reinstatement
  • Evidenced, insurer-ready scoping
  • Make-safe through to full repair
  • Single point of accountability
  • Clean documentation, faster settlement
Collapsed kitchen ceiling with exposed joists and hanging boards, awaiting insurance reinstatement
Maintenance

Planned and responsive, kept simple.

Reactive repairs when something breaks and planned programmes to stop it breaking in the first place, across residential and commercial property, delivered by the same team every time.

Capability
  • Responsive day-to-day repairs
  • Planned & cyclical maintenance programmes
  • Void property works and turnarounds
  • Commercial premises maintenance
  • Reporting that supports your records
Firstcall engineer in branded workwear testing a ceiling smoke alarm during a planned maintenance visit
Refurbishment

Done properly, from strip-out to sign-off.

Full property refurbishment managed end to end, from a single kitchen to a whole building: one accountable contractor coordinating every trade, on programme and on budget.

Capability
  • Full property refurbishment
  • Kitchens & bathrooms
  • Rewiring & heating installations
  • Extensions & alterations
  • Lead water main replacement
  • Accessibility adaptations
Completed open-plan living, dining and kitchen refurbishment with skylights, herringbone floor and full-height glazing
Preservation

Diagnose the cause, not just the symptom.

Damp, timber and structural problems surveyed and diagnosed accurately by our fully qualified CSRT/CSTDB surveyors, then treated to a certified standard, with evidenced reporting that stands up to scrutiny.

Capability
  • Damp surveys & diagnosis
  • Timber treatment & decay control
  • Structural & waterproofing treatment
  • Certified, guaranteed treatments
  • Evidenced survey reporting
Firstcall surveyor using a moisture meter to diagnose damp on an interior wall, survey notes on a clipboard alongside
All Trades

Directly employed. Vetted. Under one roof.

We don't sub-contract accountability. Every core trade is employed and vetted by Firstcall, so quality, safety and standards stay consistent from the first visit to the last.

Capability
  • Joinery
  • Building
  • Plumbing & heating
  • Electrical
  • Painting & decorating
  • Roofing
Firstcall trades team in branded workwear with tools beside a Firstcall Trade Services van on a residential street

Built on trust. Delivered by expert trades.

Directly employed professionals delivering dependable property services across Scotland.